Services

Osong Customer Service (OCS)

Osong Customer Service center

Osong Customer Service (OCS) Center is a fully-equipped research facility located in the Osong Bio-Valley, a rapidly developing biotech cluster south of Seoul. Our main role is to support our growing client-base of biopharma companies who use our specialized, customized products, as well as conducting basic R&D for media optimization.
OCS lab employs workflows that allow rapid cell-culture media development, by using hi-tech instrumentation such as robotic systems for powder formulation and automated micro-bioreactor systems. Analysis of culture data is done using cutting-edge multi-omics approach, with big data analysis and AI algorithms.
What makes us unique is not only the cutting-edge equipment and the high-quality ingredients that we are using, but also the flexible and adaptive nature of our operation and our ability to rapidly troubleshoot our customers’ problems and assist them in developing cell-culture media that is tailored to their precise needs, in the minimum amount of time.
  • First Contact, Consultation, Media Testing by Customer & Feedback
  • Cell Expansion & Adaptation
  • Media Screening
  • Cell Stock Production & Validation
  • Adapted Cell Stock Shipped to Customer
  • Customer Satisfaction

Making your own media with your cell line by using various media library

The
Shortest
Lead
time
  • 1 months
  • 2 months
  • 3,4 months
  • 5,6 months
  • Media
    Screening
  • Cell Culture
    Evaluation
  • Media
    Optimization
  • Analysis and
    Media Fine-tuning
  • Schedule could be changeable according to development status
  • Patent clearance for optimized formulation, manufacturing process development & transfer, determine quality spec, medium stability test, and so on will be carried out separately.

What We Can Offer

  • Customer Support, Consultation & Remote Services

    • Providing of media samples
    • Frequent support & rapid troubleshooting service on all cell culture, media or process issues
    • Comprehensive Spent Media analysis service, including cell viability, IgG titer, full amino acid consumption profile and metabolites analysis
  • Cell Adaptation & Media Screening

    • Comprehensive adaptation procedure optimization @ OCS Lab
    • Media screening (using CELLiST media library as well as any desired formulations by the customer)
    • Cell culture in either shake flasks or Ambr15® microbioreactor system
    • Complete spent media analysis
    • Cell stock production & validation
  • Scale-up Support

    • Close support to our customers through their process development and scale-up stages up to commercial manufacturing
    • Application of quality by design (QbD) concepts and DoE approach for process & media development
    • Scale-up tests in 3L bioreactors (in near future, till then can use nearby facilities)
  • Protein Quality Analysis

    • Accurate, rapid characterization of product CQAs using cutting-edge, high-throughput technology
    • Complete Glycan profiling
    • Charge variants analysis
    • Optimization of media formulation and process parameters for the desired protein quality profile
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Privacy Policy

1. General

2. Purpose of processing personal information

The Company processes personal information for the following purposes. The personal information being processed will not be used for purposes other than the following purposes, and if there is a change to the purpose of use, prior consent will be asked for.

3. Personal information processing time and retention period

4. Matters concerning the provision of personal information to a third party

5. Rights and obligations of the subject of information and its legal representative, and how to exercise them

Users can exercise the following rights as the subject of personal information.

6. Personal information items subject to processing

7. Destruction of personal information